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Frequently Asked Questions (FAQ)
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All
🚀 Getting Started
🪙 Coins, Points & Payments
⭐ Membership
🎨 Posting & Viewing Works
💰 Monetization & Withdrawals
💬 Community
🏆 Contests & Events
⚙️ Account & Login
🛡️ Age Restrictions & Guidelines
👑 Premium Plan
🔧 Troubleshooting & Other
🚀 Getting Started
What is PromptCom?
How do I create an account?
Is it free to use?
What types of works can I post?
🪙 Coins, Points & Payments
What is the difference between coins and points?
How do I purchase coins or points?
What is a coin subscription? How do I cancel it?
Do coins and points expire?
I accidentally purchased coins twice. Can I get a refund?
My purchased coins or points are not showing up
How should I set prices for coins and points?
A work I supported is no longer viewable
⭐ Membership
What is a membership?
What is the difference between membership and one-time support?
When does a membership renew?
How do I cancel a membership?
How do I delete a membership plan?
What happens when a membership price is changed?
Can I upgrade or downgrade my membership plan?
Can I change the payment method (Coin/Point) for my membership?
🎨 Posting & Viewing Works
What are the different work types?
What is the series feature?
Is there a limit on how many works I can post?
Can I attach ZIP files?
Can I schedule posts?
How are view counts calculated?
Where can I find works I have supported?
Can I include links in my work descriptions or profile?
Can works become unavailable?
💰 Monetization & Withdrawals
How can I earn revenue as a creator?
How much is the platform fee?
How do I withdraw my earnings?
How do I register my bank account?
Do you provide tax withholding or payment statements?
My payout was cancelled. Why?
Do you support payouts to overseas bank accounts?
💬 Community
What is a community?
What are the different community participation types?
Can communities have age restrictions?
🏆 Contests & Events
What are contests (events)?
How do I enter a contest?
What happens if the minimum number of participants is not reached?
Who owns the copyright of contest submissions?
⚙️ Account & Login
How do I delete my account?
Can I recover my account?
I cannot log in
Can I change my email address?
Is there a block or mute feature?
I am still being charged for coin subscriptions after deleting my account
🛡️ Age Restrictions & Guidelines
What are the age restriction criteria?
What are the censorship (mosaic) requirements?
What are the rules regarding loli character expressions?
How does the penalty system work?
What should I do if I find inappropriate content or copyright infringement?
Is it allowed to provide access to content on external services?
👑 Premium Plan
What is the PromptCom Premium plan?
How do I subscribe to or cancel the Premium plan?
🔧 Troubleshooting & Other
I am seeing a server error (502/504)
A work I supported is no longer visible
Can I get a refund?
I received a receipt or charge I do not recognize
How do I contact support?